SHIPPING

HOLIDAY SHIPPING
Our office and warehouse will be closed from 24 December 2024. Orders placed after Sunday 22 December 2024, will be shipped when we return to work on Tuesday 7 January 2025.

SHIPPING ESTIMATES
We offer next day despatch on most orders during the working week. Excludes weekends and public holidays.

SHIPPING RATES
Shipping rates will be calculated and displayed at checkout.

We offer free freight on orders over $99 (excludes bulky smokers and grills) and from time to time, we offer free shipping for certain brands or categories.

Freight to some remote areas in Australia may not be available at Checkout. Please email us to obtain a shipping quote.

SHIPPING TO P.O. BOXES
We are unable to ship to P.O. Boxes. Please provide an alternative shipping address.

IN-STORE PICK UP
We have an In-Store Pick Up option from our warehouse in Dandenong South, Victoria for some products. Our pickup times are from Monday to Friday between 8am-4pm. We will send you an email when your order is ready along with instructions.

INTERNATIONAL SHIPPING
Shipping outside Australia is not currently offered.

HOW TO I CHECK THE STATUS OF MY ORDER
When your order has shipped, you will receive an email notification with tracking details. Please allow 24-48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please email us with your name and order number, and we will investigate and come back to you as soon as possible.

REFUNDS, RETURNS & EXCHANGES
Refer this link to our Return Policy.

If you have any further questions, please don’t hesitate to contact us:

(03) 9702 8823
info@harkbbq.com

Hark Enterprises Pty Ltd
19-25 Cyber Loop
Dandenong South VIC 3175